Shipping policy

1. Order Processing Time All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. We perform a strict quality check on all electrical components (heating elements and timers) before packaging to ensure your safety. You will receive another notification with a tracking number when your order has shipped.

2. Shipping Estimates (Air Freight) To ensure you receive the latest product models and the highest quality standards, we ship directly from our specialized fulfillment centers in Shanghai and Shenzhen. All items are sent via reliable International Air Lines.

  • United States / Canada: 7-12 business days.

  • Europe / United Kingdom: 8-12 business days.

  • Australia / New Zealand: 7-10 business days.

  • Rest of the World: 10-15 business days.

  • Please note: These are estimated delivery times. While we strive for speed, actual delivery may vary due to local carrier efficiency or customs processing.

3. Shipping Rates We offer transparent flat-rate shipping to simplify your shopping experience:

  • Standard International Shipping: A flat rate of $9.99 applies to all orders under $79.00.

  • Free Shipping: We are proud to offer FREE Standard Shipping on all orders over $79.00.

4. Tracking Your Order Once your order has shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey through our website or the carrier's portal. Please allow 48 hours for the tracking information to update.

5. Customs, Duties, and Taxes Anrexis is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages & Fragile Items Our candle warmer lamps are packaged with high-density protective foam to prevent damage. However, if you receive your order and the warming bulb or the lamp itself is damaged during transit, please contact us at support@anrexis.com within 48 hours with a photo of the damaged item and the packaging. We will prioritize a replacement for you.

7. Missing or Delayed Packages If you haven’t received your order within 20 business days of receiving your shipping confirmation email, please contact us with your name and order number. We will initiate an investigation with the carrier to resolve the issue immediately.